TIME: 15:00 - 15:40
LOCATION: Ballroom 4 - AI with a Conscience

As organisations accelerate AI and automation initiatives, the risk of eroding the human elements that drive trust, creativity, and sound decision-making is growing. Pressure to boost efficiency can sometimes overshadow the unintended consequences for employees and customers. In this session, industry leaders will explore where overinvestment in technology begins to undermine culture, experience, and long-term value. Experts will share practical strategies for balancing automation with human judgment, ensuring technology enhances – not replaces – the human touch within South African organisations.